This is an informational translation. The original Slovak text is the controlling version; mandatory consumer rights remain unaffected.
Complaints and withdrawal
Last updated: 16 September 2026
1. When to use this procedure
This page is intended for consumers who use the paid digital service AI Model Social. The procedure is used for production orders and paid subscriptions concluded through Stripe.
2. Digital service complaint
If the service is not delivered, does not work according to the agreed characteristics or has another defect, the user may complain about it without undue delay. The submission must include the account email, the affected function, the time of the problem, the expected result and the available evidence. The submission can be sent to support@aimodelsocial.com, via the Support section or in writing to Petzvalova 332/65, 059 01 Spišská Belá, Slovak Republic.
3. Defect rights
The consumer has the right to bring the digital service into conformity, an appropriate discount or withdrawal from the contract under legal conditions. The remedy should be free of charge, within a reasonable time and without significant inconvenience. The specific claim depends on the nature and severity of the defect.
4. Withdrawal from a distance contract
The consumer may generally withdraw from a distance contract without giving a reason within 14 days of the conclusion of the contract. If, at his express request, the provision of the service begins before the expiry of this period, he may be obliged to pay a pro rata price for the performance actually provided. Precise instructions and an explicit choice will be part of the production checkout.
5. How to withdraw
Without signing in, the consumer may use the public function Withdraw from the contract here. The form requires only the full name, contract identification details and an email or other online contact for confirmation. After separate confirmation, the system promptly sends the notice content and its submission date and time on a durable medium. The same declaration may also be sent to support@aimodelsocial.com or in writing to the operator's address.
I hereby announce that I am withdrawing from the AI Model Social subscription contract. Name: … Account email: … Order date: … Program: … Date: … Signature (only for paper form): …
6. Cancellation of further renewal
Cancellation of subscription and withdrawal from the contract are not the same. Normal cancellation stops further automatic renewal; access will generally remain until the end of the paid period. Withdrawal is a special legal right and its consequences are determined by law.
7. Alternative dispute resolution
If the consumer is not satisfied with the handling of the complaint or request for redress, he or she may, after a previous attempt to resolve the dispute with the operator, submit a proposal to an alternative dispute resolution entity. The relevant entity may be the Slovak Trade Inspection. The current rules and list of entities are on the SOI website.
8. Other documents
The details of the service include Terms and conditions; data processing during a complaint explains Privacy policy.